Effective Date: [1 Sept 2024]

What is Life Coaching?
Life coaching is a supportive process that focusses on personal development and serves as a guide on your life journey.  It is not mental health treatment or clinical care.

1. Introduction
Full Circle Way (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our life coaching services. By engaging with our services, you consent to the practices described in this policy.

2. Information We Collect
We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing information, and other details necessary to provide life coaching services.
• Session Notes: Information discussed during coaching sessions, including goals, challenges, and progress.
• Communication Records: Emails, messages, and other forms of communication between you and us.
• Website Usage Information: If you visit our website, we may collect information about your interactions with our site, including IP address, browser type, and pages visited.

3. How We Use Your Information
We may use your information for the following purposes:

• To provide and personalise our life coaching services.
• To communicate with you regarding appointments, progress, and other service-related matters.
• To process payments and manage billing.
• To improve our services and website based on feedback and usage data.
• To comply with legal obligations or respond to lawful requests.

4. Confidentiality
All information shared during coaching sessions is treated with the utmost confidentiality. We will not disclose your personal information to any third parties without your explicit consent, except as required by law or in the following circumstances:

• If we believe there is a risk of harm to yourself or others.
• If disclosure is necessary to prevent a crime or comply with legal obligations.
• As part of our own ongoing professional growth and safe practice we may discuss aspects of our coaching with a colleague/supervisor. However, client anonymity is preserved.

5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You may request the deletion of your information at any time by contacting us.

7. Your Rights
You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to legal requirements.
• Objection: You may object to the processing of your personal information for certain purposes.
• Withdrawal of Consent: You may withdraw your consent to the processing of your personal information at any time.

To exercise any of these rights, please contact us at fullcirclewaynz@gmail.com

8. Satisfaction
If you are unhappy with any aspect of your coaching it is important to let your coach know so that your concerns can be addressed. Alternatively you can contact the Health & Disability Commissioner or the Advocacy Network Service (in New Zealand).

9. Disclaimer
The services provided by Full Circle Way are designed to support growth and wellbeing. However, life coaching is not intended as a substitute for professional psychological therapy, mental health treatment or physical health care. Instead you should contact a qualified healthcare provider. 

By participating in Full Circle Way coaching you acknowledge that you have read and understood the above information and agree to take responsibility for your personal growth journey.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Susan McHugh
Full Circle Way
+64211813284 or fullcirclewaynz@gmail.com